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Legal

Terms of Service

Last updated: February 27, 2026

Please read these Terms of Service carefully before using the Service.

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of these Terms of Service:

  • Application means the software program provided by the Company, named Sidekick, accessed through web.trysidekick.com.
  • Application Store means the digital distribution service operated by HubSpot, Inc. (HubSpot App Marketplace), Slack Technologies, LLC (Slack App Marketplace), and Microsoft Corporation (Microsoft AppSource) in which the Application has been listed.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: India.
  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Ghaas Technologies Pvt. Ltd., A3-103, Plaza at 106, Sector 106, Gurugram, 122006, India.
  • Customer Data means personal data relating to end users or contacts that is processed through the Service on behalf of enterprise customers.
  • Data Controller means the entity that determines the purposes and means of processing personal data.
  • Data Processor means the entity that processes personal data on behalf of the Data Controller.
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • GDPR means the General Data Protection Regulation (EU) 2016/679.
  • Personal Data has the meaning given in applicable data protection laws.
  • Service refers to the Application or the Website or both.
  • Sub-Processor means any Data Processor engaged by Us to process Customer Data.
  • Terms of Service mean these Terms that form the entire agreement between You and the Company regarding the use of the Service.
  • Website refers to Sidekick, accessible from https://trysidekick.com.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acknowledgment

These Terms of Service govern the use of this Service and the agreement between You and the Company. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your use of the Service is also conditioned on Your acceptance of our Privacy Policy, which describes how we collect, use, and disclose personal information.

3. Subscriptions and Payment

3.1 Payment Methods

We accept the following forms of payment: Mastercard, American Express, Visa, and Discover. You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update account and payment information as needed.

3.2 Billing and Renewal

Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel. The billing cycle is monthly.

3.3 Free Trial

We may offer free trial access to the Service from time to time. The availability, duration, and terms of any free trial will be as specified under the applicable subscription plan at the time of registration. Unless cancelled prior to the end of the free trial, the subscription may convert to a paid plan in accordance with the selected subscription terms.

3.4 Cancellation and Refunds

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current billing cycle.

3.5 Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

4. Third-Party Services and Links

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise You to read the Terms of Service and privacy policies of any third-party services that You visit.

5. Data Processing Terms

This section applies where the Company processes Customer Data on Your behalf in connection with Your use of the Service. In such cases, You are the Data Controller and the Company is the Data Processor.

5.1 Scope of Processing

The Company will process Customer Data solely for the purpose of providing the Service in accordance with Your documented instructions as set out in these Terms. The nature and purpose of the processing, the types of personal data, and the categories of data subjects are determined by Your configuration and use of the Service.

5.2 Data Controller Obligations

You warrant that You have all necessary rights and have provided all necessary notices to process Customer Data and to authorise the Company to process Customer Data on Your behalf. You are responsible for ensuring that Your instructions for processing Customer Data comply with applicable data protection laws.

5.3 Data Processor Obligations

The Company agrees to process Customer Data in accordance with applicable data protection laws and to:

  • process Customer Data only on Your documented instructions unless required by applicable law;
  • ensure that persons authorised to process Customer Data are subject to appropriate confidentiality obligations;
  • implement appropriate technical and organisational measures to protect Customer Data;
  • respect the conditions for engaging Sub-Processors as set out in Section 5.5;
  • assist You in responding to requests from data subjects to exercise their rights;
  • assist You in ensuring compliance with security obligations and data breach notification requirements;
  • delete or return Customer Data to You at the end of the provision of the Service, unless retention is required by applicable law; and
  • make available to You such information as is necessary to demonstrate compliance with these obligations.

5.4 Security Measures

The Company implements appropriate technical and organisational measures designed to protect Customer Data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further information regarding specific security measures may be provided separately or upon request.

5.5 Sub-Processors

You acknowledge and agree that we may engage Sub-Processors to process Customer Data on Your behalf. We will provide notice of material changes to Sub-Processors and will impose data protection obligations on Sub-Processors that are substantially similar to those set out in these Terms.

5.6 Data Breach Notification

The Company will notify You without undue delay upon becoming aware of any personal data breach affecting Customer Data, and will provide such information and assistance as You may reasonably require to fulfil any obligations to report or inform data subjects under applicable law.

6. Standard Contractual Clauses for International Data Transfers

Where the Company processes Customer Data transferred from the European Economic Area, the United Kingdom, or Switzerland to countries that do not provide an adequate level of data protection, the parties agree to be bound by the Standard Contractual Clauses as appropriate to such transfers.

6.1 Applicable Modules

The parties agree to comply with the Standard Contractual Clauses approved by the European Commission (Decision 2021/914), as follows:

  • Module Two (Controller to Processor) applies where You are the Data Controller and the Company is the Data Processor;
  • Module Three (Processor to Processor) applies where We engage Sub-Processors to process Customer Data on Your behalf; and
  • For transfers subject to UK GDPR, the parties agree to be bound by the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, as applicable.

6.2 Incorporation and Interpretation

The Standard Contractual Clauses are hereby incorporated by reference and form an integral part of these Terms. In the event of any conflict between these Terms and the Standard Contractual Clauses, the Standard Contractual Clauses shall prevail to the extent required by applicable law.

6.3 Annexes to Standard Contractual Clauses

Annex I.A (List of Parties): Data Exporter: You, acting as Data Controller. Data Importer: Ghaas Technologies Pvt. Ltd., A3-103, Plaza at 106, Sector 106, Gurugram, 122006, India. Email: contact@trysidekick.com.

Annex I.B (Description of Transfer): Categories of data subjects: end users and contacts whose personal data is processed through the Service as determined by Your use of the Service. Categories of personal data: as determined by Your configuration and use of the Service, which may include contact information, account details, usage data, and other information processed through the Service. The Service is not designed to process special category data unless specifically configured by You. Processing is continuous for the duration of the Service.

Annex I.C (Competent Supervisory Authority): Where the Data Exporter is established in the EU, the competent supervisory authority shall be the supervisory authority of the Member State in which the Data Exporter is established. Where the Data Exporter is established in the UK, the competent supervisory authority shall be the Information Commissioner's Office (ICO).

Annex II (Technical and Organizational Measures): The Company implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including measures relating to pseudonymisation and encryption, confidentiality and integrity of processing systems, availability and resilience, incident detection and response, user identification and authorisation, and physical security. Detailed documentation may be provided upon request.

Annex III (List of Sub-Processors): Information regarding the Company's Sub-Processors may be provided separately or upon request.

7. Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms shall be limited to the amount actually paid by You through the Service in the twelve (12) months preceding the event giving rise to liability, or one hundred US dollars (US$100) if You have not made any payments through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever, even if the Company has been advised of the possibility of such damages.

8. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

9. Governing Law

These Terms and your use of the Service are governed by the laws of India, excluding its conflict of law rules, subject to any mandatory provisions of applicable local, national, or international laws.

10. Dispute Resolution

If you have any concern or dispute arising out of or relating to the Service or these Terms, you agree to first attempt to resolve the matter informally by contacting the Company.

For European Union (EU) Users: If you are a consumer resident in the European Union, nothing in these Terms affects any mandatory rights or remedies you may have under the laws of the country in which you are resident.

11. Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason, including if You breach these Terms. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your account, you may discontinue using the Service or contact us to request account deletion.

12. Severability and Waiver

12.1 Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

12.2 Waiver

The failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

13. Changes to These Terms of Service

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use Our Service after revisions become effective, You agree to be bound by the revised terms.

14. Contact Us

If you have any questions about these Terms of Service, you can contact us:

Ghaas Technologies Pvt. Ltd.
Email: contact@trysidekick.com
Address: A3-103, Plaza at 106, Sector 106, Gurugram, 122006, India

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